"When It's So Bad It's Good"
Working for a retailer has introduced me to TONS of interesting stuff I would never have known. Brands I never heard of: Giani Bernini, Cuddl Duds (a brand name just cute enough to nauseate), Alfani, and Tasso Elba (sounding ever-so-Italian - but probably made in New Jersey, who knows? Certainly not me, the non-style queen.).
And I have seen some weird things - from the Lobster On Pedestal I wrote about in a previous blog, to a scent - Bvlgari - that is bottled and marketed as though it is a combination lock on acid...or that has been beamed up when the transporter has had a really bad day.
I'm fascinated with all of it, really. Shape and color and general weirdness have always fascinated me, so in this way, working in retail is A Kinda Cool Thing. Except for the exceptionally ugly pieces of clothing that you just can't even imagine someone buying, much less wearing.
"Reflections On a Year in Customer Service"
"What's APR???" they would say to me, their voices dripping with fear and frustration and anger. "Why do I owe $6,000 when I only borrowed $500???" That was RISE, a company that offers short-term loans with interest rates through the roof. Up to 298%. And yes, you are reading that correctly. There, I offered education and respect and understanding to those who called me, freaking out. I couldn't offer them lower interest rates. I couldn't believe the high ones are lega but it turns out they are in fact legal. "Moral" is an entirely different story.
I did try to get out of that gig and get into a better sales job within the matrix of sales campaigns available, but we had an odd cast of characters leading the charge. The Supervisor who had a substance abuse problem and an anger problem. The 21-year-old Supervisor - need I say more? - who followed the lead of the Supervisor with the substance abuse problem. The Scapegoat Supervisor who the drinking Supervisor hated for no particular reason. The Head of the Department who smiled well, made beautiful promises, and was preternaturally resistant to fulfilling them. Stories within stories within stories unfolded in that crazy department, and anyone who actually did make it out of there (they for some reason hated letting anyone go to another campaign, especially if it bettered the lot of the employee) was seen as a heroine.
It's actually the people on the phone that make this kind of job fascinating. I met Johnny on the phone one day. Johnny lived and worked in L.A. in its heyday, and he had stories to tell about seeing Liz Taylor across the street and being absolutely dumbstruck by her remarkable, purple-eyed beauty. He was a Casting Director back in the day, so you can imagine how ardently I wanted to keep him on the phone all day long.
Okay, so that was December of 2017, not 2018, but I love that guy, so I just had to mention him.
Do you like the idea of breaking those social "should's" that have held you back for too long? Do you like the idea of successfully changing your modes of communication, your business structures, your self-image, and to your quality of life?
Lori Kirstein, Founder
The Goodbye Good Girl™ Project LLC
The Feminine Face of Business
Cincinnati, OH 45205
Gratitude to https://www.freepik.com/ for their free images in our social media!
Gratitude to contributing Photographers!
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