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#StoriesFromTheStoreFront - Episode #3

12/8/2018

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"Hell to the Yeah!"

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We make from $13-$14.35 an hour. It ain't a lot. Fortunately, this ain't Boston, New York, or California, so it's doable, but it's not sexy.
 
What do we do to make more money? Wait for a raise? Well...no, because the raises happen every MAY, and three of us just started working in November, and that doesn't make a YEAR. So...I tell the boss, who I like a lot, that that doesn't work real well, having to wait a year and a half to get a raise! She says she'll look into it. She doesn't know I will ALSO be looking into it.
I ask her, "So what else can I do to make more money?" and she says, "Keep selling!"
 
The fact that she has just told me that I am doing over 100% better than the company average and that that makes me the #1 Salesperson there...well, I'm left not having much to say. But I'm thinking, "Gee, I'm so glad the commission is inredibly smaller than a bread box." But I really DO have to cool my jets, because I've only been on the phones for 4 weeks, come tomorrow, and 4 weeks to become the best in our group...well, who knows what else might happen.
 
That was yesterday.


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#StoriesFromTheStoreFront - Episode #2

12/8/2018

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"Plates and Bowls and Corelle - Oh My!"

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I'm getting slap-happy. It's been a long day. I spoke with a woman for 40 minutes today - well, I say I spoke with her, but mostly she sat there talking to herself about, "Would *this* one work for Mom and Dad, or *that* one? Um...OOH! THAT one might work well because it comes with THAT." Mind you, I have no idea what she's looking at.
 
She decides she'll have 3 plates, two bowls, and the 2 qt. mixing bowl - "oh, wait, is it breakable? It's Corelle. Can my elderly parents break it?" and she starts watching a video of a guy who promises to knock his Corelle something-or-other off a counter so you can see if it breaks. I can hear the video nattering away, and she is saying, "oh man, he just won't DO it. He keeps TALKING about it, but he won't knock it off the table."
 
Wait, she'll have the THREE-qt. mixing bowl...AND the 2 qt. mixing bowl. But wait a second..."maybe I should get that instead?"
 
Oh dear Jesus save me.
 
These bowls and things costs under $11 and under; mostly $4. This is not exactly an earth-shaking decision, especially for someone who has the time in the middle of a Monday to sit there wasting her time and mine...but I digress.


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#StoriesFromTheStoreFront - Episode #1

12/3/2018

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"Even New York"

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I answer the phone, "Hello, thank you for calling - my name is Lori. How can I help you tonight?"
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A 12-year-old - I'm sorry, I mean a 25-year old-sounding like a 12-year-old - tells me she is looking for a coat that she wants in a size Large. I tell her I will be happy to look for that on her behalf, and even mail it to her if we find that it is in stock.
 
She petulantly tells me she *knows* it's in stock because she has seen it on a print-out provided her in the store (those print-outs are 48 hours old and you can guess how useful they are during holiday shopping time; apparently she can't guess).
 
I politely explain to her why it's not wise to trust those printouts, but she doesn't trust me. She was told it's available. So I tell her I will look it up, which I do.
 
Big surprise.
 
It is not available in anything but XL.


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    Working for a retail store should come with hazard pay. Especially when you're in a Call Center.

    ​It doesn't.

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Lori Kirstein, Founder
The Goodbye Good Girl™ Project LLC
The Feminine Face of Business
Cincinnati, OH 45205

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  • Home
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    • Podcasts & YouTube
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