"Even New York"
I answer the phone, "Hello, thank you for calling - my name is Lori. How can I help you tonight?"
A 12-year-old - I'm sorry, I mean a 25-year old-sounding like a 12-year-old - tells me she is looking for a coat that she wants in a size Large. I tell her I will be happy to look for that on her behalf, and even mail it to her if we find that it is in stock.
She petulantly tells me she *knows* it's in stock because she has seen it on a print-out provided her in the store (those print-outs are 48 hours old and you can guess how useful they are during holiday shopping time; apparently she can't guess).
I politely explain to her why it's not wise to trust those printouts, but she doesn't trust me. She was told it's available. So I tell her I will look it up, which I do.
It is not available in anything but XL.
She does not believe me. She asks me to check a specific zip code. I tell her that we are in Virtual Support and we can see all stores throughout the country, and there are no coats of that style in the country in anything but a size XL.
She does not believe me.
I'm beginning to get tired of this.
She wants to know what size the XL corresponds to - 12? 14? 16? I tell her I will check, which I do. There is nothing in the details about this element of information (which would, actually be a fantastic piece of information to have in there!).
When I tell her that that information is not in the product details, she then commences to tell me all the ways I can do my job. She tells me that (1) I should look in the Notes and see if anyone has put anything in there about size correlations, (2) I should look and double-check this, and cross-check that, (3) I should be sure that I have checked every single store in the United States.
So I tell her that we have the very most up-to-date software in the store "universe", and I can tell her that the only size in that coat, in the entire United States, is XL.
She asks, "Did you check this place, and that place that the printout told me it was?"
I am now SERIOUSLY tired of this, and getting majorly pissed off. I assure her - again - that our system checks the entire United States, and that nowhere in the entire country, not in any of the stores throughout this nation of ours, is there a coat of that brand in a Large.
And she says, "Not even in New York?"
And I stop being angry and I start grinning. That. is without a doubt. The FUNNIEST. Thing I have. EVER. heard.
What I wanted to say: "Well, let me check. I think they DID recently secede, and are not in fact a part of the U.S., so it's entirely possible."
What I did say, "No, ma'am. Not even in New York."
At which point she says, "Let me talk to a manager."
Which is even FUNNIER!
So I talk to the Elevation folks who take on upset customers. I tell them about this hilarious silver-spoon-sounding young woman, and the two women sitting there in Elevation look at each other, and then look at me, and say - with admirably vanilla-and-uninflected tones, "Send her to us."
Note to the wise: Don't mess with the people you need to order things from. Even in New York.
©2018 Lori Kirstein
Do you like the idea of breaking those social "should's" that have held you back for too long? Do you like the idea of successfully changing your modes of communication, your business goals, your self-image, and to your quality of life?
Lori Kirstein, CEO
The Goodbye Good Girl™ Project LLC
Magnifying Your Strengths by
Kicking the Good Girl Rules to the Curb!
Cincinnati, OH 45205