"Just a Spoonful of Stupid"
Customers, Forgive us, for we no longer know what we do.
So goes my current and daily prayer because by the time 3:00PM rolled around this previous blizzardy weekend, my mind had had it, and I was saying stoopid things like - well, just keep reading.
And please...forgive us.
Customer: Hi, my husband is in the store and they're not giving him the sale price online. Should they be giving him that sale price?
Me: Yes indeed. Let me try to get the store on the phone.
I try to contact the store. I'm calling the specific department, and then the in-store Customer Service department, and then any department that will actually answer the damn phone. None of them are answering the damn phone.
Me: They're not answering. Can we get your husband on the phone? I can tell him what to say to the counter salesperson.
Customer: Sure. Let me get him.
Customer rounds up her husband on the phone. Meanwhile,
This is when I get out my spoonful of stupid. "Ohmygod!" I'm thinking to myself "I forgot! We now have a way to check which stores are closed due to weather conditions!"
Customer [interrupting my thoughts]: Okay, so I have him on the phone.
Me: Wonderful! I have been trying to call the store but no one's answering. And I suddenly realized they may be shut due to weather conditions!
Ta-da! I'm awesome! What a wonderful salesperson am I! Tra la la!
Customer: He's standing IN the store.
©2019 Lori Kirstein
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Working for a retail store should come with hazard pay. Especially when you're in a Call Center.
Do you like the idea of breaking those social "should's" that have held you back for too long? Do you like the idea of successfully changing your modes of communication, your business structures, your self-image, and to your quality of life?
Lori Kirstein, Founder
The Goodbye Good Girl™ Project LLC
The Feminine Face of Business
Cincinnati, OH 45205
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