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#StoriesFromTheStoreFront - Episode #20

1/14/2019

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"Just a Spoonful of Stupid"

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Customers, Forgive us, for we no longer know what we do.

So goes my current and daily prayer because by the time 3:00PM rolled around this previous blizzardy weekend, my mind had had it, and I was saying stoopid things like - well, just keep reading.

And please...forgive us.

Customer: Hi, my husband is in the store and they're not giving him the sale price online. Should they be giving him that sale price?

Me: Yes indeed. Let me try to get the store on the phone.

I try to contact the store. I'm calling the specific department, and then the in-store Customer Service department, and then any department that will actually answer the damn phone. None of them are answering the damn phone.

Me: They're not answering. Can we get your husband on the phone? I can tell him what to say to the counter salesperson.

Customer: Sure. Let me get him.

Customer rounds up her husband on the phone. Meanwhile,

This is when I get out my spoonful of stupid. "Ohmygod!" I'm thinking to myself "I forgot! We now have a way to check which stores are closed due to weather conditions!"


Customer [interrupting my thoughts]: Okay, so I have him on the phone.

Me: Wonderful! I have been trying to call the store but no one's answering. And I suddenly realized they may be shut due to weather conditions!

Ta-da! I'm awesome! What a wonderful salesperson am I! Tra la la!

Customer: He's standing IN the store.

Stupid: Um...

©2019 Lori Kirstein
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    Working for a retail store should come with hazard pay. Especially when you're in a Call Center.

    ​It doesn't.

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Lori Kirstein, Founder
The Goodbye Good Girl™ Project LLC
The Feminine Face of Business
Cincinnati, OH 45205

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  • Home
  • Services
    • Women Leaders Rising
    • Leadership/Teamwork >
      • Dream Team Consulting
  • About
    • Podcasts & YouTube
    • Blog
    • Books >
      • The Human Solution Book
      • Call Center Crazy
      • Mother Love - The Spiritual Goddess & Healing
    • Testimonials
  • Contact
  • Podcast